This Website and the Services provided by Thrive, its employees, volunteers, agents and interns are governed by these Terms and Conditions.
When you (“a User”) access this website, send an e-mail with a request for help/advice or avail of any other service from Thrive you automatically accept the Regulations. You have read and accepted the Regulations and you understand and agree to be bound by the terms and conditions of this Agreement.
Each person who wishes to use Thrive services has to register in with our online booking system The Thrive Appointment system is available on www.thriveni.org(“the website”) and it is run by ThriveNI, a Community Interest Company Reg No NI605989
Thrive practitioners provide face to face and online mental health support either in a designated office or via online, and designated Skype address available on the www.thriveni.org website.
Personal clients’ details are used only for the purpose of setting up an appointment with a practitioner and are not available to third parties except in some specific and limited circumstances described further in our Confidentiality Policy.
By sending an e-mail with a request for help/advice, the person automatically gives permission to Thrive to cite described problems and situations in any on-line or published educational materials. Clients’ personal details always remain anonymous.
The correspondence between any clients and mental health professionals cannot be published without the written consent of Thrive who in turn will not publish such correspondence without the express consent of you the client.
The staff at Thrive are committed to providing a confidential service to all those who are seeking mental health or life coaching support. Confidentiality is between the individual and the organisation and between the individual and the practitioner.
This means that:
In certain circumstances Thrive reserves the right to break confidentiality should this be deemed necessary. These circumstances include:
Where a client discloses that they are suicidal and have a plan in place we will encourage them to get help and support from the appropriate authority, this is often their General Practitioner. If appropriate, clients will be directed towards the Lifeline service. If a decision has to be taken to break confidentiality, it will be done only after consultation with a Supervisor or member of the Management team. Thrive practitioners will keep careful notes of any incidents and all action taken will be recorded.
The time allocated to you for person to person sessions is reserved especially for you. Being on time for your session is greatly appreciated, as we don’t have a dedicated waiting area. Your session will last for 50minutes/1 hour, if you are late for your session the practitioner will deduct he time from that allocated.
Thrive reserves the right to modify or cancel any session if unforeseen circumstances arise. If we cancel we shall inform you as soon as possible.
If you have booked a workshop or training, Thrive requires 14 days notice (in case of corporate group bookings) or 24 hours notice (in the case of individual user bookings) for cancellation in order for you to receive a full refund.
Please remember that you can cancel or reschedule your session by logging onto www.thriveni.org and choosing appointment section. Alternatively, cancellations can be made by calling us (Mon-Fri 9am-5pm) or by emailing during office hours to – info@thriveni.org
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